Refund and Return Policy
This Policy describes how cancellations, order problems, returns, and refunds are handled for eligible Racklyst transactions.
Before shipment
An unpaid checkout may be cancelled automatically. After payment, an order may be cancelled before shipment when both parties agree or Racklyst determines cancellation is necessary. A seller must not ship after receiving a cancellation notice.
After shipment
Buyers should not reject, reroute, return, or dispose of a package without instructions unless required for safety or law. Carrier delays alone do not necessarily qualify for an immediate refund while valid tracking remains active.
Reporting an issue
The buyer must report an eligible problem through the order page before confirming completion and, unless a different period is displayed, within 3 calendar days after carrier-confirmed delivery. The report should include a clear description and any requested photos, packaging, authentication, or carrier evidence.
Returns
When a return is approved, Racklyst may require the item to be returned in the same condition using a designated tracked method by a stated deadline. Failure to follow return instructions may close the claim.
Refund timing
Approved card refunds are submitted to the original payment method. Posting time depends on the payment provider and the buyer’s financial institution. Shipping, service, authentication, or promotion charges may be nonrefundable when already used, except where law or policy requires otherwise.
Seller adjustments and chargebacks
Refunds, payment disputes, carrier adjustments, fraud losses, or policy violations may reduce, reverse, delay, or offset seller proceeds where permitted by the payment terms and applicable law.
Contact
Order issues should be opened from the order page. General refund questions may be sent to support@racklyst.com.