Protection from payment through completion
The buyer-protection fee supports secure payment, order records, tracked fulfillment, issue reporting, and dispute review for eligible transactions.
Stay inside Racklyst
Protection applies only when payment, messages, shipping information, and issue reporting remain inside Racklyst. Off-platform payments and arrangements are not protected.
What may qualify
Examples may include an item materially different from the listing, an undisclosed major flaw, a wrong item, verified shipping damage, a credible counterfeit concern, or a package not received.
What is generally not covered
Buyer preference, fit issues accurately disclosed by the seller, normal wear shown or described, completed off-platform arrangements, or reports submitted after the applicable review period may not qualify.
Report promptly
Use the order page to report a problem before confirming completion and, unless a different period is displayed for the order, within 3 calendar days after carrier-confirmed delivery. Provide complete, truthful evidence. Do not alter, discard, use, or return an item until support provides instructions.
Possible outcomes
Racklyst may request evidence, require a tracked return, issue a full or partial refund, release seller proceeds, restrict an account, or take another reasonable action under the published policies.