Answers for buying, selling, and staying protected
Start with the most common Racklyst questions. Contact support when an order or account needs individual review.
How do I list an item?＋
Verify your email, open Sell, upload clear photos, describe the item accurately, enter package measurements, and publish. Some listings may be held for trust review.
When can buyers purchase my listings?＋
After your email is verified and Stripe Connect confirms your seller payout account is ready.
How are payments handled?＋
Buyers complete card payment through Stripe Checkout. Racklyst records the order and releases eligible seller proceeds after completion.
How do shipping labels work?＋
When Shippo is configured, eligible sellers can create a tracked label from the order page. Racklyst can also record approved manual tracking when necessary.
When should I report a problem?＋
Report an issue from the order page as soon as possible after shipment or delivery, before confirming everything is okay.
How do I reset my password?＋
Use Forgot password on the login page. A time-limited reset link is sent when an eligible account exists.
How do I contact Racklyst?＋
Use the support form or email support@racklyst.com. Do not send passwords, full card numbers, bank credentials, or government identification by email.
Still need help?
Send the support team the relevant username, listing, or order number. Never send passwords or financial credentials.
Contact support